CALL CONNECT
WITH QA DYNAMICS
The average store misses more than 40% of their calls (helping other customers, maintaining their properties, on other calls, etc. there is a lot to do). It may be hard to believe but it’s true. If you don’t believe it, call us and we’ll prove it to you…. free of charge. Don’t miss another sale!
REMOTE (HUB) MANAGEMENT
OUTSOURCED
Use our technology and our highly skilled and well trained operatives for the full call center experience. This option is inclusive of all charges. Call Connect uses ShoreTel Cloud based technology and NOA, our proprietary, cloud based platform built on SalesForce, for superior performance. Call Connect can interface with most any management software that displays its inventory online.
INSOURCED
Use our technology platform to run your in-house call center with your own operatives for a more custom experience. No expensive equipment to buy or lease. Simply license our Call Connect platform, and all the necessary equipment and training is included in the pricing.
ALL INBOUND
Call Connect can be configured to answer all inbound prospective calls. This option allows your managers to focus on everything else without distractions of incoming calls. Every call will be answered using your custom greeting unique to your store, along with your inventory, specials and rules. Existing tenants will always route directly to the onsite manager. Phone payments are optional.
OVERFLOW ONLY
Call Connect can be configured to answer all overflow (or missed) prospective calls and online chats. This option allows your managers to answer the calls they can, while ensuring every call they miss is answered.
Pricing is determined by volume or flat rate. Online Chat and QA Dynamics our proprietary quality assurance module, are optional and priced separately.
Contact us today for a quote.
QUALITY ASSURANCE
This optional service manages your Quality Assurance cases to maintain the highest level of customer service possible, which means happy customers building a positive reputation online and returning when they need you.
CASE FLOW
As calls arrive, our QA team opens the case and keeps everyone on your operations team as well as the customer updated as key steps and resolutions are completed. Analytics reports on cases, trends and outcomes are all provided through NOA at regular intervals.
DYNAMICS
As customers rent, they are automatically surveyed by NOA the next day to determine their experience. Happy Customers are routed towards leaving new positive reviews (which brings more customers); Unhappy Customers are routed towards QA Cases to be worked.
STORAGE INTELLIGENCE
Whether you’re outsourcing your call center needs or licensing our technology to run your own center, NOA, built on SalesForce, will provide nonstop monitoring, alerts, analysis, reporting and customer interactions to keep you one step ahead of the competition. Analysis, alerts reporting and other NOA capabilities can be customized to your operation.
To learn more about NOA, visit our NOA page.